Support

At SITECH SA we understand that Technical Support, at the moment it is needed, is a critical service to our customers. Our technical support team members all have engineering qualifications, many years of combined experience and are more than able to deal with all your technical support queries.

In an effort to keep your down time to an absolute minimum, you can contact the SITECH SA HelpDesk at:

  • Shared-Call Tel:          0860 999 007 (South Africa only)
  • International Tel:  +27 12 683 4504
  • WhatsApp:            +27 76 995 0374
  • E-mail:         helpdesk@sitech.co.za

Our Certified Trainers and Product Specialists offer the following support services:

  • Telephonic, e-mail and on-line support
  • Hands-on support at any of our regional offices
  • On-site support

Operational hours

Our Helpdesk facility is available Monday – Friday, from 08H00 – 16H30. Requests logged after-hours will be attended to first-thing on the following working day.

Workflow

All support requests are logged in the Zendesk system and a support ticket number issued to the customer via e-mail. This number serves as a reference for any future contact with our support team in that regard.

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Please complete the form below to submit your support request.

Support Request

 

Device Info

 

Verification

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