{"id":399,"date":"2017-09-07T16:25:05","date_gmt":"2017-09-07T14:25:05","guid":{"rendered":"http:\/\/optrongroup.augmentcreative.com\/trimble\/?page_id=399"},"modified":"2025-12-29T10:10:46","modified_gmt":"2025-12-29T08:10:46","slug":"support-request","status":"publish","type":"page","link":"https:\/\/sitech.co.za\/spectra-precision\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[mk_page_section full_width=&#8221;true&#8221; sidebar=&#8221;sidebar-1&#8243;][vc_column css=&#8221;.vc_custom_1516120498722{border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;background-color: #f3f3f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}&#8221;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner css=&#8221;.vc_custom_1516894729178{padding-top: 50px !important;}&#8221;][mk_fancy_title size=&#8221;40&#8243; font_weight=&#8221;bold&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Support[\/mk_fancy_title][vc_column_text disable_pattern=&#8221;&#8221; margin_bottom=&#8221;&#8221;]<a style=\"color: #005288;\" href=\"https:\/\/sitech.co.za\/spectra-precision\/training\/\" rel=\"noopener\">Training<\/a>\u00a0 |\u00a0\u00a0<a style=\"color: #005288;\" href=\"https:\/\/sitech.co.za\/spectra-precision\/news\/\" rel=\"noopener\">Latest News<\/a>\u00a0 |\u00a0 <a style=\"color: #005288;\" href=\"https:\/\/sitech.co.za\/spectra-precision\/videos\/\">Videos<\/a>\u00a0 |\u00a0 <a style=\"color: #005288;\" href=\"http:\/\/optrongroup.augmentcreative.com\/sitech\/events\/\">Upcoming Events<\/a>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#dddddd&#8221;][mk_fancy_title tag_name=&#8221;span&#8221; size=&#8221;16&#8243; line_height=&#8221;150&#8243; font_weight=&#8221;300&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Please complete the form below to submit your support request.[\/mk_fancy_title][\/vc_column_inner][\/vc_row_inner][vc_row_inner is_fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1588438213868{background-color: #ffffff !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1516894729178{padding-top: 50px !important;}&#8221;][mk_fancy_title tag_name=&#8221;span&#8221; size=&#8221;16&#8243; line_height=&#8221;150&#8243; font_weight=&#8221;300&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]<strong>In an effort to keep your down time to an absolute minimum, you can contact the SITECH SA HelpDesk at:<\/strong><\/p>\n<ul>\n<li>Shared-Call Tel:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0860 999 007 (South Africa only)<\/li>\n<li>International Tel:&nbsp; +27 12 683 4504<\/li>\n<li>WhatsApp: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+27 76 995 0374<\/li>\n<li>E-mail:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;helpdesk@sitech.co.za<\/li>\n<\/ul>\n<p><strong>Our Certified Trainers and Product Specialists offer the following support services:<\/strong><\/p>\n<ul>\n<li>Telephonic, e-mail and on-line support<\/li>\n<li>Hands-on support at any of our regional offices<\/li>\n<li>On-site support<\/li>\n<\/ul>\n<p><strong>Operational hours<\/strong><\/p>\n<p>Our Helpdesk facility is available Monday &#8211; Friday, from 08H00 &#8211; 16H30. Requests logged after-hours will be attended to first-thing on the following working day.<\/p>\n<p><strong>Workflow<\/strong><\/p>\n<p>All support requests are logged in the Zendesk system and a support ticket number issued to the customer via e-mail. This number serves as a reference for any future contact with our support team in that regard.[\/mk_fancy_title][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;60&#8243;][mk_image src=&#8221;https:\/\/sitech.co.za\/spectra-precision\/wp-content\/uploads\/2020\/05\/s_support-1.png&#8221; image_size=&#8221;full&#8221;][mk_padding_divider size=&#8221;10&#8243;][mk_image src=&#8221;https:\/\/sitech.co.za\/spectra-precision\/wp-content\/uploads\/2020\/05\/s_support-2.png&#8221; image_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner is_fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1588438225851{background-color: #ffffff !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1516894729178{padding-top: 50px !important;}&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; accent_color=&#8221;#f3c01f&#8221;][mk_fancy_title tag_name=&#8221;span&#8221; size=&#8221;22&#8243; line_height=&#8221;150&#8243; font_weight=&#8221;300&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Please fill out the form below to submit your support request. 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