Field Services Technician

Vacancy

An exciting career opportunity currently exists for a Field Services Technician within SITECH SA – based at our Head Office in Centurion. The successful candidate will report to the SITECH SA Operations Manager.

PURPOSE OF THE ROLE

  • Manage the implementation of products/solutions sold to customers.
  • Take ownership of reported customer issues and drive timeous resolution of such issues.

DUTIES INCLUDE

Product Implementation:

  • Manage field implementations to deliver products/solutions to customers’ satisfaction.
  • Ensure final product/solution is sufficiently tested and implementation is signed off by the customer and provide documented implementation tests.
  • Coordinate and work with the relevant internal individuals/teams to ensure successful implementations.

Product Training:

  • Provide operator training to customers on all products/solutions implemented or upgraded.

Field Support:

  • Provide services for repairs and maintenance on all implemented products/solutions through regular site visits.
  • Resolve any reported product/solutions issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
  • Continuously provide optimal customer support whether through field visits or via e communication.
  • Ask customers targeted questions during telephonic support to identify the root of the problem.
  • Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support.
  • Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own field dispatch schedule.
  • Continuously build supportive customer relationships.

REQUIREMENTS OF THE ROLE

Qualifications / Experience:

  • Qualified Artisan (Trade Tested) Millwright.
  • Minimum of 3 years proven product/solution implementation and field service/support experience.
  • Experience in the Geospatial industry will be an advantage.

Skills / Knowledge:

  • An advanced knowledge of SITECH SA technologies and solutions.
  • Planning, organising and coordination abilities.
  • Ability to troubleshoot, repair, test and service technical equipment.
  • Excellent communication skills (verbal & non-verbal) to provide technical help.
  • Understanding of Engineering processes and principles.
  • Understanding of industry/applications/solutions/customer requirements.
  • Understanding of solutions implementation and service level support best practice.
  • IT proficiency (Knowledge of CRM software & Microsoft office).
  • Reasoning and critical thinking abilities.
  • Conceptual ability to analyse, interpret & offer customised solutions.
  • Problem solving ability.

Attitude / Approach:

  • Reliability regarding services offered/promised to customers.
  • Understanding the industry, market developments & needs.
  • Physical demands: As required to successfully perform the essential functions of this job.
  • Work environment: As required by performing the essential functions of this job.
  • Valid unendorsed driver’s license and own transport.
  • Availability to travel and be prepared to be away from home on a regular basis.

SITECH SA Core Values / Behavioural Competencies

  • Respect – have due regard for others & acknowledge our diversity
  • Integrity – doing the right thing, even when no-one is watching
  • Trust – have a firm belief in the reliability, truth and ability of others
  • Ownership – be accountable for our decisions and actions
  • Excellence – proudly committed to quality & success
  • Balance – work hard, play hard

REMUNERATION PACKAGE:       Market related remuneration and benefits

Should you be interested in this opportunity and meet the minimum requirements, please complete the form below or submit a detailed CV to HR@optron.com

Note: In accordance with the company’s Employment Equity Policy, preference will be given to Employment Equity candidates.

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